State Specific Disclosures
Alaska Residents Only:
To lodge a complaint or other concerns about Meracord LLC and the money services it provides to Alaska consumers, you may contact:
Alaska Division of Banking & Securities
Consumer Finance Section
550 West Seventh Avenue, Suite 1850
Anchorage, AK 99501
Phone: (907) 269-8140
Fax: (907) 269-8146
California Residents Only:
Meracord has applied for a money transmitter license with the State of California’s Department of Financial Institutions. Pending the Department’s review of the license application, monies received from you, and disbursed on your behalf, will flow to and from an escrow account. The funds in this separate escrow account are being managed by an independent escrow agent pursuant to instructions from Meracord. While these funds are in the escrow account, Meracord does not have custody or control of the funds and the funds will not be reflected on Meracord’s balance sheet. This arrangement should not otherwise impact the servicing of your account. Meracord will continue to manage the customer service functions; will maintain account transaction histories; will facilitate changes to payment dates and/or amounts; and will provide notifications and other service-related communications to you. Any questions you may have can be directed to our customer service team at 1-800-535-9192.
Colorado Residents Only:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver Colorado 80202
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
- The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
- A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and efforts toward resolution.
- Any suggestions regarding a preferred resolution of the complaint.
Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Illinois Residents Only:
ILLINOIS DIVISION OF FINANCIAL INSTITUTIONS
CUSTOMER NOTICE
Meracord LLC dba Meracord has been licensed by the Illinois Division of Financial Institutions to provide Money Transmitter services to Illinois consumers. If you suspect that Meracord has committed violations of the Illinois Money Transmitter Act, please contact the Illinois Division of Financial Institutions at 1-888-298-8089.
Maryland Residents Only:
The Commissioner of Financial Regulation or the State of Maryland will accept all questions or complaints from Maryland residents regarding Meracord LLC at:
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
1-888-784-0136
New York Residents Only:
Meracord LLC dba Meracord is licensed as a Money Transmitter by the Banking Department of the State of New York.
Texas Residents Only:
If you have a complaint, first contact the consumer assistance division of Meracord LLC dba Meracord at 1-800-535-9192. If you still have an unresolved complaint regarding Meracord's money transmission activity, please direct your complaint to the Texas Department of Banking:
In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 1-512-475-1313
Email Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov
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