Customer Service
Our team of highly skilled customer relations specialists, along with the expertise and dedication of our technology professionals, enable us to assist you with whatever you need. All of our customer relations specialists are trained in-house by Meracord staff, work at Meracord facilities and are committed to Meracord’s high standards of quality and professionalism. We do not outsource our customer service, like some of our competitors, so you will always know the person you are talking to understands you and your clients’ needs and how Meracord can help. Every action undertaken by Meracord is done in an effort to maximize the customers’ experience, create visibility and awareness of account information and to ensure that the customers’ needs are being met. This level of dedication is just one of the reasons Meracord is a leader in the industry.
Our number one goal is customer satisfaction.
- Live, in-house customer relations specialists available Monday through Friday from 6 a.m. to 5 p.m. Pacific Standard Time that have been trained to take the time necessary to service your clients by listening and thoroughly answering their questions.
- Customer relations specialists that understand your clients are dealing with sensitive, real-life problems as they work toward their goal of being debt free.
- 24/7 access provided to your clients through their online account to ensure they have the visibility they need to manage their account.
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